Privacy Policy

1. What this covers

This policy covers phone calls to Mobile Mechanic Pros of Chicago Lawn, the visits you book with us, and this website.

2. What we collect

On phone calls. Our phone assistant, Marcus, is an AI assistant. When you call, we may collect:

your name and phone number (the number you call from, or one you give us)
where your car is: street address, city, and any unit or parking spot
your vehicle's year, make and model, what's going on with it, and any notes you give

Calls may be recorded and transcribed. A short written summary of each call is made automatically.

On this website. This website has no forms, no cookies and no analytics or tracking. Our website host handles basic technical data, like your IP address, to deliver and protect the site.

3. How we use it

to book and carry out your visit
to contact you about your visit or call you back
to check and improve how our phone assistant works

4. Service providers

We use these companies to run our phone line, bookings and website:

Vapi: runs our phone assistant and phone line, and records, transcribes and summarizes calls.
The AI providers Vapi uses for calls, such as Deepgram (speech recognition) and Anthropic (the AI model).
Google: our calendar, where bookings are kept.
Cloudflare: hosts this website.

They handle data to provide their service to us. We don't sell personal information.

5. Where it's kept and for how long

Call recordings, transcripts and summaries are kept in our Vapi account. Bookings are kept in our Google Calendar. We keep this information while we need it to serve you and run the business.

6. Your choices

You can ask to see or delete the information we have about you. Call us at (872) 245-3110 and the team will follow up.

7. Changes to this policy

We may update this policy. The date at the top shows the latest version.

8. Contact

Mobile Mechanic Pros of Chicago Lawn, Chicago, Illinois. Phone: (872) 245-3110.